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From the Mail Bag: Eskaton Village Carmichael

Posted by Eskaton on Sep 25, 2015 6:49:06 AM

The mailbag was full of great letters this week at Eskaton Village Carmichael. Here’s a letter Ralph received in maintenance praising their new maintenance request system:

Ralph,

I’m happy to report that the new Maintenance phone and email access system is working beautifully. I cannot thank you enough for your lightening fast response in replacing our air conditioning unit. Maintenance installed a portable air conditioner mid-afternoon, which helped immensely All of this happened on Friday, 9/11. First thing Monday morning, 9/14, the air conditioner company arrived with shiny new indoor and outdoor units, which took many hours and effort to install. We had visitors during this entire time and needless to say, they were very impressed. Throughout the process, the house was comfortable. Might add during this time the temperature was in triple digits.

Thanks Again,
Joyce G.

Great job, Ralph and the maintenance team. Responsive customer service is what we are all about here at Eskaton Village Carmichael and you certainly responded to this resident’s need in a prompt and professional manner. - Greg Click, executive director

Learn more about Eskaton Village Carmichael

Topics: Testimonials

The Sacramento region is home to Eskaton, a nonprofit senior care provider offering innovative housing, healthcare and social services. Every day thousands of older adults enjoy retirement at our independent senior living communities and receive the care they need through assisted living, skilled nursing, memory care, rehabilitation and in-home care programs. With five decades of experience and a national reputation for innovation, Eskaton is Transforming the Aging Experience.